#1 "Construction
Issues and Insurance Claims"
4.0 Credit Hours
“I deserve a new roof. I want my
siding to match”. How do contractors and
insurance professionals handle these situations?
How do you decide what is to be cleaned or
replaced? Why does work sometimes drag on beyond
everyone’s patience level? Why does it make
sense to work with a contractor who specializes
in insurance work? Explore these issues and more
in this information packed seminar that is
specifically designed with the insurance
industry in mind.
Thursday,
September 15: 12:30-4:30 pm at Quantum

#2 "Surviving
Large Losses"
3.75 Credit Hours
Large commercial and residential
losses can not only be devastating to the
insured, but also the loss ratio of the agent
and their carrier. This seminar will provide a
unique insiders perspective to large losses. From
the 46 story LeSelles Bank fire in Chicago, to a
devastating one million dollar residential water
loss in Eden Prairie, you’ll be there. We’ll
discuss questions like: How can loss ratios be
kept down? What unique challenges are presented
by large losses? How are commercial losses
unique? How to “bullet proof” your commercial
insured’s from large losses?
Tuesday, October
4:
12:30-4:30 pm at
QUANTUM

#3
"Sensible
or Scam: The Impact of the Green Movement on
Insurance"
4.0 Credit Hours
The green movement has had a significant impact
on our society. This impact is now extending
into insurance. What is green insurance? How
does it effect property claims? Is the effect
positive or negative? How are “green” building
materials different? Blue jean insulation and
coke bottle carpet are real, but are they
beneficial? This seminar will dive into the
world of “green” and separate fact from fiction.
Wednesday,
September 28: 8:00-11:45 am at QUANTUM
Wednesday,
October 12: 8:00-11:45 am at Maple Grove

#4
“Claims
Ethics - FACT or FICTION?”
4.0 Credit Hours
Are you ethical? Most of us like to think so,
but property claims can present ethical
challenges to all that are involved. Do carriers
try to do too little? Do contractors try to do
too much? Are homeowners always truthful about
their claims? How can we sort fact from fiction?
This unique seminar will discuss issues
on property claims and how they effect those
involved. Case studies and group involvement
make this seminar not only interesting but fun.
Thursday, September 15: 8:00-11:45 am at QUANTUM
Tuesday, October 4: 8:00-11:45 am at QUANTUM

#5 “High Tech Restoration”
4.0 Credit Hours
Technological advances have impacted almost
everything in society including fire and
water restoration. Most people find these
innovations fascinating and this seminar
won’t disappoint you. We’ll bring you
up-to-date on what’s new in restoration
technology and how it is benefiting
insurance professionals and your insured’s.
Drying can now involve high heat and thermal
imaging can be used to “see” moisture inside
walls. See how smoke odor removal can be
guaranteed without even using deodorizer.
Find out how the cost of contents claims can
be reduced by 85% by successfully saving
items that normally would be lost. We’ll
show you what’s new and how you benefit in
this fast paced seminar.
Wednesday,
October 12: 12:30-4:30 pm at Maple Grove

#6
“Intro To High Tech Restoration”
- $10 - No Meals
1.0 Credit Hours
This 1 hour
class provides an introduction as to how
technological advances have impacted
property restoration. See how technology can
increase effectiveness and reduce cost.
Thursday, October 20: 10:00 -
11:00 am at Quantum

#7
“Advanced Contents Restoration in Property
Claims”
3.75 Credit Hours
How you handle a homeowner who’s had a
severe loss can sometimes make or break a
renewal. The restoration company who handles
insured’s contents often dictates customer
satisfaction or dissatisfaction with the
entire claims process. Discover in this
seminar how restoration companies save an
old family heirloom that’s been smoke
damaged. See how a “chem sponge” cleans Aunt
Matilda’s favorite soot soiled rocker.
Observe amazing cleaning techniques that
would impress a State Fair Grandstand
hawker. Learn what a pack-out is and how an
insured’s property is painstakingly cleaned
in a secure and climate controlled facility.
Wednesday,
September 28: 12:30-4:30 pm at QUANTUM

#8 “The Contents Restoration Process”
- $10 - No Meals
1.0 Credit Hour
This 1 hour
seminar gives a brief idea of how insured's are
successfully guided through a contents claim.
State of the art Facility and Communications are
critical for a smooth and satisfactory result.
Thursday, October 20: 9:00-10:00 am at QUANTUM

**
Continental breakfast and lunch will be provided
**
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